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Does Squeeze Standard entry in "apps" list mean I own it?

August 29, 2016, 4:18 pm
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I'm not clear whether or not I "own" the "standard" version of Sorenson Squeeze, or if I only own the "lite" version.  It says that you get the standard version when you purchase a "production pack bundle," but even though I currently have a yearly subscription, I've purchased a number of "production packs" in the past, so I'm honestly not sure what products I currently own at this point.  The "apps" section of the Avid app manager shows download links for Squeeze Lite 10, Squeeze Pro 10 (TRIAL), and Squeeze Standard 10.  It doesn't say "Trial" next to the standard version, so does this mean that I own it?

Before I take the time to download and install it, can anyone tell me if the presense of Squeeze Standard 10 in my apps list implies that I own it?

Thanks,

Larry

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2 Copies of Media Composer for Finicky Boris FX?

September 6, 2016, 4:25 pm
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I own Boris Continuum Complete version 8.2 for Avid MC which is awesome for correcting problems like international light flicker, and I recently purchased the Transitions plug in Unit they sell online which has some very nice new transitions from BCC 10 for Media Composer. Unfortunately, when I installed the Boris Transitions Unit my Boris Conyinuum Effects and Filters  all disappear. So the only way to get around this (without spending $500 to upgrade to BCC 10) is to uninstall and install one or the other each time I need to work in either effect mode - BCC8 or with Transitions. Silly, right? Premiere users dont have this problem. It's frustratng that they don't work together but two different Boris techs I spoke with confirmed that on Avid its one or the other, brother. With that in mind, is there a way to have two different versions of Media Composer, maybe on different hard drives or with dual boot - that would allow me to launch MC 8.6 with the transitions module or the BCC8 module whenever I need one or the other for a project or section of a particular timeline? I know Avid licenses generally prevent multiple copies from working, but is there a solution anyone knows of so I can boot into the Media Composer I want with the correct special effects or transition package ready to go? That seems simpler than installing and reinstalling BCC8 or Boris Transitions each time I need one or the other . . . Thanks! I'm running MC 8.6 on a Mac Pro (2 x 2.93 / Quad-Core Intel Xeon early 2009) with OS 10.11.6 . . . Jerry in Miami

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AvidOPFrameGenerator error on link

September 7, 2016, 7:00 am
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We have a lot of systems doing XAVC-S linking now, but we have one OS-X system running 8.6 that is getting a 'AvidOPFrameGenerator' error when we try and link files from any Sony camera.  I cannot find any information on this error, but I am beginning to think it might be an installation issue.  Can anyone from Avid shed some light on this?

 

J

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Please revert some of the interface tweaks

June 19, 2016, 3:22 pm
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Some of the changes to the interface in MC 8 are okish, things change, but change for the sake of change is arguable, and moving the bin sift commands away from the bin's hamburger menu is nonsense, one happens to use them when working on a bin, and having to go to the menu is rather uncomfortable.

Not to mention the submenus orgy. Less menu items with more submenus feels less ergonomic than many items at a glance to me, too many comands are buried away.

And the mess of the Project window-Effects tab is unbeatable, since it opens in a crowd of native effects, titles, user's tweaked effects saved to open bins, and old fashioned motion effects too IIRC. What's the use of a box with so many items shaked toghether in such a way that finding the one You're looking for is like a safari under an heavy storm? Oh yeah, there's the new search feature, but once You are done with e.g. "resize" You'll have to clear the search box and do some typing to find the next effect, very handy! Better navigating the good ole effect categories.

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FS7 Footage Exports Artifacts

August 31, 2016, 10:26 am
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Please help,

Footage from my fs7shot in XAVCI is giving me horrible banding artifacts on export to apple pro res. 

please help.

thank you. 

Daniel

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Audio Mixdown break up

September 7, 2016, 5:40 am
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Anybody had an issue with audio mixdowns sounding like they were choppy and incomplete not break up but more like super compressed on the in and out of a word and the middle missing ? Re checked play back on the time line all good summed and solo tracks . Did new mixdown same thing... no plugins just raw audio. MC8.6.2  

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Marquee image import - "cannot open file" workaround?

September 7, 2016, 7:55 am
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Hi there,

 

when I reopen a title with an image in Marquee after that the image location has been changed (or the drive letter) marquee says "cannot open file". I then have to manually reimport the image and manually position it in the title again.

Is there a way to tell marquee the new location of the image file?

 

Thanks,
Michael

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Check out this article on MC and BCC

September 7, 2016, 8:11 am
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AAF issue relinking in Resolve

August 27, 2016, 2:21 am
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Hi all, when I export an AAF of my timeline to go to Resove for grading there is a problem linking to clips that I presume are spanned across two cards when shot on a Sony FS7, Intra 100. My workflow is...AMA link to the FS7 source folder, transcode to DNxHD36, edit the show, create an AAF, take the AAF and drive with the source camera files to Resolve. 

When the Avid transcodes the AMA links the spanned clips have a "U01" addition to the source camera filename (with the .new.01 extension). Does anyone know about this? Is that an indicator for a spanned clip? All the clips that have issues have the "U01" addition. 

If I take a problem transcoded clip number, say xxx477U01, and dig down to the source file in the FS7 folder I can see the file number, xxx477, then the next file is xxx488, xxx489 etc. These files in the transcoded Avid folder will read xxx477U01 then it misses xxx488 (I'm guuessing its the second part of the spanned clip now merged or linked to xxx477U01) and goes to xxx489 etc.

As the source file name is now different, ie there is no xxx488, or xxx477U01, then naturally Resove can not find a link to the source footage, the file names do not exist in the FS7 folder.

Some may say this is a Resolve issue, but as its the Avid that creates a new file name which differs from the source then I'd say its an Avid issue. 

Has anyone had experience of this problem? Is there a way around it?

Regards

Kenny Stewart

Avid MC 8.6.1 on IMac i7 32Gb

Resolve 12.5

 

 

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8.4 - Error when trying to play a spanned clip

September 4, 2015, 1:22 pm
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I just upgraded to Avid 8.4. 

My media is "linked" - XAVC Intra 4K

When I try to play a spanned clip, I get the following error message:

Exception: A serious error has occurred!

It is recommened that you immediately save your work and restart the system. 

 

In looking at my "video" column - instead of saying XAVC Intra 4K, it says "Unsupported"

I can not transcode or consolidate this clip.

 

Any ideas on how I can get this clip to play?

 

Many thanks. 

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Script colors aren't working

September 7, 2016, 12:03 pm
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Not sure if anyone else has noticed this problem, but in 8.6.2 I'm noticing that when I import a script and try to use the colors to notate bad takes or whatnot, I can only use red. Trying to change the colors doesn't work. Often the colors won't even come up in the menu.

I'm running 10.11.6.

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exception:std:exception.what:AVCHD AudioDecoder:8aea0099

March 24, 2015, 1:17 pm
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I started my day with this error.

Yesterday I had successfully AMA linked/Transcoded one of two C100 cards for my project.

This morning when I attempted to  AMA the remaining card I would get the error:

 exception:std:exception.what:AVCHD AudioDecoder:8aea0099 

after it linked only 5 clips (the same 5 clips each time) (i enacted the definition of crazy).  

I figured it out.   I wanted to share it since I was unable to find the answer searching Mrs. Web or the Avid Forums.  

Yesterday I was AMA'ing from a jump drive that was attached to the front of the computer via usb 3.0 .  Today I was AMA'ing from my "Camera File BU Drive" which has a fw 800 port.  I connected it via FW next to my project drive.  When I began troubleshooting  I thougth about recreating the confriguration from yesterday.  

I think i had the problem because my source and target drive were sharing a bus.   When I attached the Source Drive to the front of my my Mac via usb 3.0 it worked.  Martinini lunch avoided!

I am curious to those in the know.  Does it sound like the problem was caused by them being on the same bus?     Sharing the same core?    Had I transgressed an "Uh duh" Fundalmental law of computing that information is best passed between processors rather than within?  And most importantly, what does this error message mean?

Thanks!

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Internal RAID causes interface lag

September 7, 2016, 3:28 pm
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Ever since moving my sound and music libraries over to my internal RAID, I've noticed that MC lags horribly. I click on a bin, wait a couple of seconds, then it highlights. I hit PLAY, wait a couple of seconds, it plays.

As soon as I rename the "Avid MediaFiles" folder so Avid doesn't see it, the lag disappears. 

I currently have 112 folders inside of "Avid MediaFiles," and I've made sure that none of them have more than 5000 files in them. 

Is there a way to have a lot of media on a RAID without slowing down the application? 

 

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Any limit to MXF files on one volume?

February 15, 2013, 2:48 pm
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With the old OMFI files, there was a limit to the number of files per volume. I asume that is no longer true with the MXF file sturcture since the MXF fiolder can have any number of subfolders -1,2,3, etc?

I am setting up a new 12TB RAID 5 (9TB of actual storage) under WIN7 and am thinking of making it all one volume instead of partitioning or making virtual volumes as I have in the past.

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XDCam AMA slow Consolidation

August 6, 2014, 5:27 pm
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Hey all,

 

I will be calling Avid next if I cant get this issue resolved here are the cliff notes.

We are consolidating XDCam 50mbit footage from a deck to our ISIS. About 1-2 minutes in to the transfer, the process slows to a crawl and I dont know what it is because if I do a RAW copy to the ISIS at the finder level, the copy stays consistent and its about 2X Realtime. After seeing this, Ive ruled out XDCAM drivers. Here are the other things Ive tried.

Consolidated to a Local Drive (no difference)

Removed and reinstalled MC 7.0.3

Updated MC to 7.0.4 (there was a bug in 7.0.3 about XDCam so I didnt want to take a chance)

Reinstalled the most currenty AMA plug in

Reinstalled drivers for XDcam

We have a PC/Symphony also on the same version of the software and drivers also connected to the ISIS and it conolsidates like a CHAMP!!

The Mac is on 10.8.5

Im really stumped on this one. The next test is to just import the footage and see if I get the same slow down, but I shouldnt have to do this.

Any suggestions would greatly be appreciated.THANKS!!

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My computer got fried - licensing issues

September 7, 2016, 10:54 pm
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Dear Support,


My computer got fried. I've got a new one and now have two issues:
- The license has expired earlier this year. Don't know the expiry date thus I don't know which version can I install. (It wasn't updated since 8.3)
- I couldn't de-activate Media Composer IE: won't be able to activate the new install.

I looked up the system under 'MyProducts' (https://my.avid.com/products#MyProducts) but under the "Products Details and Download Links/ Media Composer" there is only a "Download Dongle Updater File" link.
Which doesn't apply to me for i never had a dongle.


I sent an email to <avidcustomersuccess@avid.com> but the address doesn't exist any more.

Please advise, how to go about this.


Thanks,

Akos

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iNews WS fails to connect to iNews server in a redudancy setup

September 8, 2016, 2:10 am
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Hi,

Our application is using iNews WS (v. 1.6.0.5) to query the iNews server in a redundancy setup. When main application is connected, the backup application is idle, so at the begining we have only one session active (one Tomcat session and one API-session for WebService in iNews server).

In our lab, works fine this setup, but one of our customers encountered a problem.

When they close the main application, the iNews Web service on the backup server connects automatically to iNews server, and thus they end up with 2 sessions active in Tomcat and probably 1 API-session in iNews server (we call  _systemService.Disconnect(new DisconnectType()) to disconnect WS when the application is closed). Tomcat is set to expire idle sessions after 1 min, so one of the sessions in Tomcat is invalidated after 1 min has passed since the main application was closed. So there is no problem with this.

Now, if they start the main application again, the iNews WebService fails to connect to iNews server with the following error: "Not currently connected to iNEWS. Call connect before attempting to setCurrentQueue".

When main is started again, the iNews WS probably tries to open a second session. My guess would have been that there are no more API-sessions available in iNews server for WebService to connect to, but from what I know the default licence for Avid iNews Web Service is for 5 concurrent API­ sessions, right?

How to check the number configured for the API-sessions on the iNews server?  In an older post, I got the following command to type at the iNews server console: "/exc/list type=api c", but I get the following when I try this on our iNews server in the lab (not at customer):

DEV           DEVICE_TYPE COMPUTER NOTIFY OPTIONS DEVNAME

a900:904     gnews             A

And I can't see from this what is the number configured for API-sessions allowed.

Can you help us with this problem?

Than you!

 

 

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Access Violation on AVX2 plugins. Timecode/Caption.

September 8, 2016, 2:27 am
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I have a Z440, MC 8.5.1, which was giving two access violations on starting MC.  I traced them to the Caption AVX filter and the Timecode filter.   I copied the Timecode AVX filter from another tower and replaced it which cured one Access Violation but that did not work for the Caption AVX vioaltion.  I've tried logging in as another user with full admin rights and applying security privelges to the folders above but it persists.  

Below is the error log.  Any suggestions welcome.

 

________ Exception Report ________________________

Exception Code: C0000005 ACCESS_VIOLATION

Fault Module:   01:0005092A C:\Program Files\Avid\Avid Media Composer\AVX2_Plug-Ins\Caption.avx

Fault Address:  00000000160A192A ACFCanUnloadNow+48B0A

 

________ Stack Dump _________________________________________

00000000160A192A  0000000000572B50  ACFCanUnloadNow+48B0A

0000000000A72B50  0000000000572B50  SetMonConOverride+CC4

 

AVID SYSTEM DUMP - Thu Sep 08 10:13:52 2016

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Interplay MAM SOM Value

September 8, 2016, 7:29 am
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Hi,

We are working with a customer who has Interplay MAM.  When querying the metadata for some assets, we get values for the SOM (start of media) field that are greater than 2^31 and are not sure how to interpret these.  According to the documentaiton we have, SOM is a value in milliseconds, so a SOM of 2603509709 corresponds to over 30 days.  Are we interpreting this correctly?  Is that field actually an unsigned ingteger?

Thanks!

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Effect editor disappears

January 15, 2009, 2:58 am
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Please help me,

I'm experiencing an irritating function in Avid MediaComposer when using effect editor.

When I'm editing a sequence and need to use an effect, I'll drag the wanted effect to the clip in the sequence in timeline. Then I'm opening the effect editor to do the necessary adjustment. When I go back to the timeline, the effect editor window closes. (no, it's not hidden behind any other window).

I'm mostly working with news, so changing the whole setup to effect editing is not wanted, I'd prefer to just open the effect editor.

Is there a way to keep the effect editor "alive" when I'm returning to timeline?

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