After years of FCP7, my organization if finally pivoting back to AVID. I'm building out a couple new edit stations for my location, so these are brand new machines, fresh installs of Media Composer 8.5, all systems have only been up and running for about a week.
On my MacPro, I noticed yesterday that Avid Background Services was failing to start on my Administrator profile (icon would turn and stay red). After further testing, I was unable to start the background service on any user profile installed on this machine except for one. Somehow, this one standard user profile allows the user to start background services normally (icon turns green) while no other user profiles, not even the Administrator profile, can successfully start background services.
This feels like a permissions issue, as if the one working user profile has somehow locked out all other profiles from starting the background service. Media Composer and all other software appears to work normally across all user profiles, the issue I'm having is just with starting background services. This system has one Admin user profile, and then 4 Standard user profiles that each of our editors individually log into.
Luckily, I recently cloned by system drive before this issue popped up, so unless I can discover the root cause and correct it, I will just reclone this system to it's last good state. But would be good to know how/why this happened to prevent it from occuring again. None of my other systems see to be experiencing the issue yet, however we're just starting to put the systems into service...
Here are my system specs, it should be one of the AVID qualified Mac systems:
Mac Pro - OS 10.11.3
(Late 2013)
3 GHz 8-Core Intel Xeon E5
16 GB RAM/500 GB System drive
AMD FirePro D500 3072 MB
Thanks for any help/advice on how to troubleshoot!
Trac