Hi all,
We have three x ISIS 1000 units installed at three different locations in Australia, each with between 3 and 6 connected clients. We purchased the first one in October 2015, the next in March 2016 and the most recent was purchased in early May 2016. Since November, all three have exhibited similar behaviour in that, at quite regular intervals (every 2 weeks), all clients lose their connection to the ISIS and the client manager shows the message "Failed to get workspace list with error: Timeout. Server may not be running."
The ISIS itself shows an amber light on the front panel but otherwise appears to be still on although the fans have stopped spinning. We are able to access the web interface, but it gives us the message that "System Director is not running". The only way to bring it back online is to turn it off at the power switches and then power back up. Once it goes through it's boot cycle, the clients can log back in and continue working. To say this is inconvenient and unnerving for our clients is an understatement and we have been in constant contact with Avid via our resellers since it first happened. The most recent instance was on the unit purchased earlier this month, which went down this morning. We have had Avid support capture logs from various systems, but the logs don't seem to have any record of the system going offline.
The response has been glacial at times and we still don't have a diagnosis of the issue or any indication of when there may be a fix. We have opened at least 2 cases (through different resellers) with Avid.
All three systems are running version 5.0.1. I am posting as I can't believe we have the only three units in the world that are exhibiting this behaviour, so I'm hoping someone may have experienced the same and may have a workaround or temporary fix that can pre-empt and avoid the shutdown of the system director.
Cheers,
Peter Millington