Hello I have renewed my avid licence one month ago and now I can check on my application manager that I own an upgrade and standard assistance plan until november 14th 2016. But when I try to upgrade my Media Composer version from the application manager, it says that I don'v have the right to do that becase I do not own an assistance plan. And yes, I have already deactivated and reactivated my licence three times but nothing has happened.
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